Terms & Conditions

TO ALL OUR LOVELY CUSTOMERS – THANK YOU FOR VISITING OUR WEBSITE!

Our service treats all our customers the way you deserve, offering a bespoke personal service, so please ask us if you need us to go the extra mile!

DELIVERIES

We at The Golf Shop of St Andrews aim to dispatch all orders within 3 working days. Customers will receive completion of process confirmation and tracking details are available upon request. Please note, orders placed on Fridays after 12pm – Sunday, will be dispatched on Monday at the earliest. 

All our orders are packaged using recycled and bio-degradable packaging to look after our beautiful planet.

Below are our delivery costs.

• UK 1st Class Signed For Delivery 3-5 days £7.50
• Republic of Ireland & Europe* 3-5 days £23.00
• Rest of the world* 10-14 days £29.00
  

Republic of Ireland & Europe* and Rest of the world* packages are sent using the Royal Mail International Tracked & Signed For Service**. Orders are usually received by the customer within 10 – 14 days. Please allow up to 28 days for delivery.

**Parcels going to Australia, Canada and South Africa are covered by the International Tracked For Service only. Orders are usually received by the customer within 10 – 14 days. Please allow up to 28 days for delivery.

UK packages up to and including 2KG are sent First Class Royal Mail and will require a signature upon receipt. Shipping times within the UK are approximately 1-5 working days. For items over 2KG to any destination, please read Terms & Conditions below.

Terms & Conditions for Bulk Orders – Over 2KG

Orders carrying multiple or oversized items may weigh over 2KG. If this occurs, extra postage costs will incur using the DHL EXPRESS COURIER SERVICE. Customers will be invoiced at the earliest opportunity for payment, prior to shipment. Our policy confirms that we cannot refund for resale. We give our full attention to obtaining the best possible price with a guaranteed service for all our customers. Should you wish for a postage cost prior to purchase, please contact us and we will respond within 24hrs with our utmost service.

Exchanges

Proof of purchase required for all exchanges.

Free exchanges in store within 28 days of purchase. Items must be in original packaging and unworn/unused.

All exchange postage costs are covered by the buyer and an invoice will be issued.  In the unlikely event of damaged items, proof of purchase must be issued within 28 days of purchase to warrant any exchange.

Refunds

Refunds are at the discretion of the Company Director only. Items must be in original packaging and unworn/unused. In the unlikely event of damaged items, proof of purchase must be issued within 28 days of purchase to warrant a refund.

Administration Fees will apply in the case of a refund. Shipping costs are Non-Refundable. Refunds are not available for orders which have experienced delayed delivery after shipping.

PCI DSS Compliant (Payment Card Industry Data Security Standards